Terms of use

1. Who we are and what these Terms cover

1.1 The websites arambla.com, its country sub-domains (such as est.arambla.com) and related services (together the “Service”) are operated by Arambla Group Ltd., a company registered in the Estonian Business Register under registry code 11545205, seat Tartu, Estonia (“Arambla”, “we”, “us”).

1.2 These Terms of use (“Terms”) are a contract between you and Arambla about the use of the Service. You accept them when you create an account or, for members who signed up with Google or before a change of the Terms, when you confirm them on the site. Visitors without an account may browse the public pages; sections 11.2 and 14 apply to them as well. Our Privacy policy explains how we handle personal data; our Safety tips are recommendations.

1.3 The Service is built on Arambla's patented trading method and system: members offer goods and services, combine several items on each side, add or request money where the item allows it, and negotiate with offers and counter-offers until both agree.

2. Arambla is a venue, not a party to your deals

2.1 Arambla provides an online platform (a hosting service and online marketplace in the meaning of EU law). We do not own, sell, buy, inspect, store, ship or deliver the items and services listed, and we are not an agent, broker, auctioneer, payment provider or guarantor of any member.

2.2 Any agreement on a trade, sale, gift or service (a “Deal”) is concluded directly and exclusively between the members involved. Arambla is not a party to a Deal and has no obligations under it. Each member is responsible for their listings, statements, the quality, safety and legality of what they offer, and for performing the Deal.

2.3 We do not check members' identity, the existence, ownership, condition or value of items, or the truth of listings, unless the law requires it. We do not guarantee that a member will complete a Deal.

2.4 Disputes about a Deal must be settled between the members involved. We may, without obligation, help with information we hold, and we act on reports of illegal content and breaches of these Terms (section 12).

2.5 Private persons and traders. Every member declares whether they act as a private person or as a business (account type “Company”). This is shown on listings and profiles. EU and national consumer protection law (for example the 14-day right of withdrawal and the legal guarantee of conformity) applies only when a consumer buys from a trader; it generally does not apply to Deals between private persons. Arambla relies on the members' own declaration and does not verify it.

3. Accounts

3.1 You must be at least 18 years old — or older, if the age of majority in your country is higher — and legally able to enter into contracts. Accounts are personal; a member may have one account.

3.2 You register with your e-mail address (confirmed with a code) or with your Google account. You must give true and current information and keep it updated. You may choose a public username; you must not impersonate anyone.

3.3 Keep your password and access to your e-mail and Google account safe. You are responsible for what happens under your account unless it is used without your fault. Tell us without delay if you suspect misuse.

3.4 Business accounts. If you offer items or services in connection with your trade, business, craft or profession — whether or not you are a registered company — you must choose the account type “Company”, give your company name and comply with all laws that apply to traders, including consumer protection, product safety, pricing, tax and information duties (such as your identity and contact details towards buyers). Arambla may ask you for information about your business and may restrict business accounts where the law requires it.

3.5 Information for business members (Regulation (EU) 2019/1150). All members and listings are treated equally: Arambla does not offer goods or services of its own on the Service and gives no member or listing preferential treatment; ranking works as described in section 10. We do not restrict you from offering the same goods and services elsewhere on other terms. Your listings are shown on the Service, may be found through search engines as public pages and may be shown when we promote the Service (section 13.2). In your account you have access to the data you provided and to the offers, messages, feedback and statistics relating to your listings; you receive no other data about members, and Arambla does not pass such data to other businesses. The grounds on which we may restrict, suspend or terminate an account are set out in sections 11, 12 and 16, changes of the Terms in section 19; you may end the contract at any time by closing your account (section 16.1), after which your data is handled as described in the Privacy policy.

4. Fees

4.1 Using the Service is free of charge. Arambla charges no registration, listing or success fees and takes no commission on Deals.

4.2 If we introduce optional paid features in the future, we will describe them and their price before you can order them. Features that are free today will not become paid for existing listings without notice under section 19.

5. Listing items and services

5.1 You may list goods and services that you own or are entitled to offer and that you are actually able to provide. A listing must describe the item or service truthfully and completely, including known defects, and use photos taken by you or which you have the right to use. One listing is for one item, set or service.

5.2 You choose how you want to deal: trade (items or services in return), money offers (with an optional guide price), a fixed price (optionally negotiable), or free giving. Prices are set by you, are total prices in the stated currency and must not be misleading.

5.3 A listing is active for 90 days after it is published or renewed. We send a reminder by e-mail 7 days before it expires; renewal is free. Listings of members who have not logged in for 60 days are hidden until the member returns.

5.4 While an item is part of an open offer, it cannot be edited or deleted, so that both sides know exactly what is being offered. A traded item stays in your history.

5.5 You may choose on which country sites a listing appears. You are responsible for complying with the laws of the countries where you offer and deliver items (see also section 20).

6. Offers, counter-offers and Deals

6.1 An offer describes exactly what each side gives: items, services and, where an item allows it, an amount of money paid by one side. Money can go only one way in one offer. The receiver can accept, decline or make a counter-offer; the sender can modify or cancel the offer while it is open.

6.2 An offer that is not answered within 72 hours is declined automatically.

6.3 Buy now. For an item with a fixed price, “Buy for …” sends a purchase request for exactly that price. The Deal is agreed only when the seller accepts the request.

6.4 When an offer is accepted, the two members have agreed a Deal between themselves on the terms shown in the offer. Send offers only if you really intend to complete the Deal, and accept only if you can deliver. Agree on the hand-over (place, time, delivery) through messages.

6.5 If a Deal cannot be completed, inform the other member as soon as possible. Members' rights in case of non-performance or defects follow from the law applicable to their Deal; Arambla does not enforce Deals.

7. Payments, delivery, risk and taxes

7.1 Arambla does not process, hold or transfer money. When money is part of a Deal, the members pay each other directly by a method they agree on. Arambla never asks you to pay through a link, an “Arambla payment” or an escrow service — such requests are fraud and should be reported.

7.2 Members agree among themselves who bears delivery costs and how items are handed over or shipped. Unless the members agree otherwise or the law provides otherwise, the risk of loss passes with the hand-over.

7.3 You are solely responsible for any taxes, customs duties and reporting obligations arising from your Deals. Arambla does not buy or sell anything itself, does not receive or transfer the price of Deals and charges no fees for the Service.

8. Market requests

8.1 In the Market you can publish requests for goods (“Wanted”) or services (“Service wanted”), optionally with a budget and the option to pay with a trade. Requests are active for 60 days and can be renewed for free. Answers to requests happen in messages; sections 2, 7 and 11 apply in the same way.

9. Feedback and ratings

9.1 Feedback can only be left by the two members of an accepted offer, once per offer, about that Deal. This ensures that feedback comes from members who actually dealt with each other. Arambla does not buy, sell or commission feedback and does not let members pay to remove it.

9.2 Feedback must be honest, relate to the Deal and must not contain insults, personal data of others or advertising. You must not manipulate feedback, for example with second accounts or by offering advantages for positive feedback. We may remove feedback that breaks these rules or the law; we do not remove feedback only because it is negative.

9.3 The rating shown on profiles is calculated automatically, per country site, from the member's activity: offers made and received, completed Deals, positive and negative feedback and active listings, with recent activity weighted more. It is information for other members, not an assessment by Arambla.

10. Ranking and recommendations

10.1 Search results and category lists show listings from the selected country site, filtered by your choices (keywords, category, way to deal, price, condition, photos) and sorted newest first unless you choose another order (oldest first, price ascending or descending). Listings of members inactive for more than 60 days are not shown.

10.2 “Mutual matches” recommend members whose wishes match the categories of your items and who offer items in the categories you wish for. “Similar items” are listings from the same category.

10.3 Nobody can pay for a better position. If we ever introduce paid promotion, promoted listings will be clearly labelled.

11. Prohibited content and items

11.1 You must not offer, request or publish:

1. anything illegal in the country of the offer or of the members, or content that infringes the rights of others (copyright, trademarks, designs, patents, personality and privacy rights);
2. weapons, ammunition, explosives and their essential parts; drugs and narcotics; prescription medicines; tobacco, nicotine and alcohol products offered to minors or without a required licence;
3. counterfeit goods, stolen goods, goods obtained illegally, recalled or unsafe products;
4. live animals where the law restricts their trade, protected species and products made from them;
5. human organs, body parts or fluids; personal documents (passports, ID cards, driving licences), accounts, passwords and personal data;
6. securities, money, crypto-assets, gift cards for cash, lottery or gambling services, loans and other financial services;
7. sexual services, pornographic content, and anything that sexualises minors;
8. hate speech, threats, harassment, terrorist content and content that incites violence or discrimination;
9. spam, chain letters, pyramid schemes, misleading or “bait” listings, and listings for items you do not have;
10. malware, links to phishing sites, and attempts to move members to payment or contact methods intended to defraud them.

11.2 You must not use the Service to send unsolicited advertising, collect other members' data, use bots, scrapers or automated posting, create fake accounts, circumvent restrictions or disrupt the Service.

12. Reporting, moderation and complaints

12.1 Reporting. Anyone can report content they consider illegal or contrary to these Terms: logged-in members with the “⚑ Report” button, and everyone through the contact form (topic “Report a user or listing”). A report should contain: the exact link to the content, an explanation why it is illegal or breaks these Terms, your name and e-mail (except for reports about child sexual abuse material), and a statement that you believe in good faith that the report is accurate and complete. We confirm receipt and inform you of our decision.

12.2 Our measures. We do not pre-screen or generally monitor what members publish, but we may check content on our own initiative. We review reports and content diligently and objectively, without automated decisions. Depending on the case we may remove or hide content, restrict visibility, block a listing, limit functions, suspend or terminate an account, and we inform the authorities if we suspect a criminal offence that threatens the life or safety of persons. We consider the severity, the number of breaches and whether they were intentional.

12.3 Statement of reasons. If we restrict your content or account, we tell you which content is affected, what we did and for how long, whether we acted on a report or on our own initiative, the facts and the rule (law or section of these Terms) on which the decision is based, and how you can challenge it — unless the law prohibits informing you.

12.4 Complaints. You can challenge a decision — whether it concerns your content or account, or a report you submitted — free of charge within 6 months by replying to our notice or through the contact form. Your complaint will be reviewed by a person who did not take the original decision, and we will reverse the decision if the complaint is justified. You may also use other remedies available under the law, including the courts.

12.5 Misuse. We may suspend, after a warning and for a reasonable time, members who frequently publish manifestly illegal content, and process with lower priority reports from people who frequently submit manifestly unfounded reports.

12.6 Automated functions. Some actions are automatic and the same for everyone: expiry of listings and offers, hiding listings of inactive members, rate limits against spam. They are described in these Terms.

12.7 Point of contact for members and for authorities of the EU Member States, the European Commission and the European Board for Digital Services (Regulation (EU) 2022/2065), and for product safety matters (Regulation (EU) 2023/988): our contact form, topic “Authorities & legal notices”. Languages: Estonian and English.

13. Your content

13.1 You keep all rights to the texts, photos and other content you publish (“Your Content”) and you are responsible for it. You confirm that you have the rights needed to publish it and that it does not infringe the rights of others.

13.2 You grant Arambla a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for example resize photos or create thumbnails), display and make available Your Content, solely to operate, show and promote the Service (for example a listing shown on the home page), for as long as it is on the Service and for the retention periods stated in the Privacy policy. Private messages are shown only to their participants.

14. Our rights

14.1 The Service, its software, design, texts, logos, the name “Arambla” and the patented trading method and system are protected by intellectual property rights belonging to Arambla or its licensors. We grant you a personal, non-transferable right to use the Service for its intended purpose under these Terms. You must not copy, resell, frame, scrape or commercially exploit the Service or its content, or reverse-engineer it, except where the law expressly allows it.

15. Privacy

15.1 We process personal data as described in the Privacy policy. Use other members' personal data (names, addresses, phone numbers from messages) only to complete your Deal and in line with data protection law.

16. Suspension and closing your account

16.1 You can close your account at any time in Settings. Open offers are then cancelled. What happens to your data is explained in the Privacy policy.

16.2 We may suspend or terminate your account, with a statement of reasons (section 12), if you materially or repeatedly breach these Terms or the law, if the information you gave is false, if your account poses a risk to other members, or if the law requires it. In serious cases (for example fraud or illegal items) we may do so with immediate effect; otherwise we will warn you first where possible. We may also end the contract with 30 days' notice for other good reasons.

16.3 If we have terminated your account because of a breach, you may not open a new account without our consent.

17. Availability and changes to the Service

17.1 We provide the Service with reasonable care but cannot guarantee that it is always available or error-free; maintenance and technical problems may cause interruptions. We may develop, change or discontinue features; we will inform members in advance of significant changes that affect them negatively, and give at least 30 days' notice if we stop the Service completely.

17.2 If the Service is transferred to another operator (for example in a merger or a sale of the business), we will inform you at least 30 days in advance; you may close your account at any time.

18. Liability

18.1 Arambla is not liable for the conduct of members, for listings and other content of members, or for Deals and their performance, including the quality, safety, legality or delivery of items and services and payments between members (section 2), except where mandatory law provides otherwise.

18.2 Arambla is liable without limitation for damage caused intentionally or by gross negligence, for death or personal injury, and where liability cannot be limited by law. For other damage caused by a breach of our obligations, our liability is limited to the typical, foreseeable damage; towards members who are not consumers we are, in addition, not liable for lost profit and other indirect loss. Nothing in these Terms limits your statutory rights as a consumer.

18.3 You are liable under the law for damage caused to Arambla or third parties by your breach of these Terms or the law, including reasonable costs of claims brought against Arambla because of Your Content or your Deals.

19. Changes to these Terms

19.1 We may change these Terms for valid reasons, such as changes in law, new features or to prevent misuse. We will inform you by e-mail and on the site at least 30 days before material changes take effect (or sooner where the law requires a faster change) and ask you to accept them. If you do not agree, you may close your account before the changes take effect. Changes never apply retroactively to Deals already agreed.

20. International use and sanctions

20.1 Arambla is established only in Estonia and provides the Service from there. Country sites make it easier to find listings in a country, in its language and currency; they do not mean that Arambla has an office, branch or representative in that country. You may use the Service only if the law that applies to you allows it.

20.2 Cross-border Deals. If you deal with a member in another country, both of you are responsible for the rules that apply to your Deal — for example customs formalities and duties, import and export restrictions, product and safety requirements, currency rules and taxes.

20.3 Sanctions. You must not use the Service if you are subject to financial sanctions (asset freeze) of the United Nations, the European Union or Estonia, or if you act on behalf of such a person. You must not offer, request or agree a Deal whose performance would breach international sanctions or export controls that apply to you or to the other member — in particular the EU restrictions on trade with Russia and Belarus.

20.4 Where this is necessary to comply with sanctions or other mandatory law, Arambla may restrict or stop the Service in a country or for certain members, listings or kinds of Deals; section 12.3 applies where the law permits us to inform you.

21. Applicable law and disputes

21.1 These Terms and your relationship with Arambla are governed by the laws of the Republic of Estonia. If you are a consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of the country where you have your habitual residence, whether inside or outside the European Union.

21.2 Please contact us first — most problems can be solved quickly. If you are a consumer and we cannot resolve your complaint, you may turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority (ttja.ee); the procedure is free of charge for consumers. Consumers living in another EU country can also get help from the European Consumer Centre of their country.

21.3 Disputes between you and Arambla that cannot be settled otherwise are resolved by Tartu County Court (Tartu Maakohus) in Estonia. If you are a consumer, you may instead bring proceedings in the courts of the country where you live, and Arambla may bring proceedings against you only there. If you are not a consumer, Tartu County Court has exclusive jurisdiction.

21.4 This section concerns only your relationship with Arambla. Deals between members are governed by the law applicable to the Deal, and disputes about them are resolved between the members by the courts or bodies competent for them.

22. Contact and language

22.1 Arambla Group Ltd., registry code 11545205, Tartu, Estonia. Contact: contact form at arambla.com/help.

22.2 These Terms are concluded in English. Estonian, Russian, Latvian, Spanish and Portuguese translations are provided for convenience; if the texts differ, the English text prevails. If you are a consumer and accepted the Terms in one of these translations, you may rely on the translation where it is more favourable to you. You can save or print these Terms at any time; we record which version you accepted and when.

22.3 If a provision is invalid, the rest of the Terms remains in force.

Version 2026-11-15.